PRODUCT BULLETIN

PB-SupportConsole_Ordering_Change-0606

Enhancements to SupportConsole Ordering and Fulfillment Process

Last Updated: 29 May 2006

Original Date:  29 May 2006 

CONFIDENTIAL
Restricted to NetApp Employees &
NDA Channel Partners
Copyright ©  2006 Network Appliance Inc.
All rights reserved.

 

Revisions History

 

Date of Revision

Summary of Change

 29-May-2006

 Initial release

 

  1. Summary
  2. Additional Information 

1.   Summary

Currently, there is a delay between when SupportConsole is shipped to a customer site and when it is actually installed and deployed. This installation and deployment delay is mainly caused by a lengthy corporate security review process or the customer’s lack of understanding of what SupportConsole is and is intended to do in their data center. With this delay, the SupportConsole is at risk of being misplaced within the customer’s data center; or the equipment is returned to NetApp when the customer cannot get security clearance for deployment. This is costly to NetApp in terms of equipment and customer experience. 

 

To address these issues, the SupportConsole ordering and fulfillment process is now divided into three stages:

 

  • Stage 1: Instead of shipping a SupportConsole when it is requested from the Quote Tool, a SupportConsole Welcome Kit is shipped. This kit contains a welcome letter from NGS, a SupportConsole datasheet, and a step-by-step preinstallation check list for SupportConsole. After placing the order for the SupportConsole Welcome Kit, no further action is required from by the sales administrator.

    The checklist outlines all the key preparation steps required by the customer before SupportConsole can be installed. The customer reviews the check list and implements the preinstallation steps before notifying their NetApp professional services engineer (PSE) that they are now ready for SupportConsole deployment.

  • Stage 2: Upon customer notification, the NetApp PSE orders a SupportConsole on behalf of the customer. The ordering is handled via the RMA process between the PSE and the CSR.

  • Stage 3: The CSR orders a SupportConsole from the RMA depot and registers the customer information in Vantive.

2.  Additional Information

The following table summarizes the part number change, which takes effect with the June 2006 Quote Tool. The current part number will be discontinued and no longer available beginning with the June 2006 Quote Tool.

 

Current (Discontinued) Part Number

New Part Number

SupportConsole

SC200-base

SC300-kit

 

For additional information on the fulfillment process flow, see http://now.netapp.com/NOW/download/tools/supportconsole/support_console_ordering.shtml



Contact Information: Please contact Ka Wai Leung, kawai@netapp.com, with questions about this bulletin.

 

© 2006 Network Appliance, Inc. All rights reserved. Specifications subject to change without notice. NetApp and the Network Appliance logo are registered trademarks and Network Appliance is a trademark of Network Appliance, Inc. in the U.S. and other countries. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such.